Jira Service Management

{"xsrfToken":"2ffb848b631c8e001bcffa244d35bfef32fc62bc_lout","branding":{"id":"2","key":"ismt2","name":"Digital Product Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fd76f757-bec2-45d7-af20-b3ff80cce727/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDVlMzRjNS05YWRiLTQzMWEtODlkOS1mNDk3ZjI5OWJmODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkNzZmNzU3LWJlYzItNDVkNy1hZjIwLWIzZmY4MGNjZTcyNyI6WyJyZWFkIl19LCJleHAiOjE3NDM2Njg0MjIsIm5iZiI6MTc0MzY2NzgyMn0.EFWsSWWbCaItKjJhs2hTvuKg8nIZ74DU6GSIayUjbsQ&client=e45e34c5-9adb-431a-89d9-f497f299bf84&mode=fit","logoId":"fd76f757-bec2-45d7-af20-b3ff80cce727","isLogoAvailable":true,"helpCenterTitle":"Sierra Club Operations & Technology Help","sharedPortalName":"Operations & Technology Help","userInitialAnnouncementMessageWiki":"Welcome! Find the help you need by choosing an option below. If you can't find your issue listed, try the search bar.\nImportant: Have a cybersecurity question or concern? Report it <a href=\"https://jira.help.sierraclub.org/servicedesk/customer/portal/4/group/8/create/91\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here </a>\nNote: This site is provided for the staff and volunteers of the Sierra Club. Please direct membership questions to <a href=\"mailto:member.care@sierraclub.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">member.care@sierraclub.org</a>.","translations":{"en-US":{"helpCenterTitle":"Sierra Club Operations & Technology Help","sharedPortalName":"Operations & Technology Help","announcementMessage":"Welcome! Find the help you need by choosing an option below. If you can't find your issue listed, try the search bar. \n\n*Important:* Have a cybersecurity question or concern? Report it [*here* | https://jira.help.sierraclub.org/servicedesk/customer/portal/4/group/8/create/91]\n\n*Note*: This site is provided for the staff and volunteers of the Sierra Club. Please direct membership questions to [member.care@sierraclub.org|mailto:member.care@sierraclub.org].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3b773c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDVlMzRjNS05YWRiLTQzMWEtODlkOS1mNDk3ZjI5OWJmODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM2Njg0MjIsIm5iZiI6MTc0MzY2NzgyMn0.kv-xVZw1ok8PXS1_DwKwna0itfI24OZNFb_18Gu-QFM&client=e45e34c5-9adb-431a-89d9-f497f299bf84&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ismt2","projectId":10021,"serviceDeskId":2,"name":"Digital Product Support","description":"Digital Product Onboarding, Event and Data Management, Advocacy Outreach, and Websites.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"41","name":"Advocacy Outreach and Communications","descriptionHtml":"","callToAction":"Advocacy Outreach and Communications","introHtml":"Sending emails, sending texts, creating and managing petitions, phonebanking, canvassing","icon":10499,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[6],"key":""},{"id":"50","name":"Campfire Community","descriptionHtml":"","callToAction":"Campfire Community","introHtml":"","icon":10487,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[6],"key":""},{"id":"49","name":"Campfire Learning","descriptionHtml":"","callToAction":"Campfire Learning","introHtml":"Questions concerning course enrollment, completion and all general Campfire Learning inquiries.","icon":10482,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[6],"key":""},{"id":"88","name":"Civis & Tableau Support","descriptionHtml":"","callToAction":"Civis & Tableau Support","introHtml":"Civis and Tableau user administration, permissioning, training and support","icon":10469,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[6],"key":""},{"id":"40","name":"Data Management and Reporting","descriptionHtml":"","callToAction":"Data Management and Reporting","introHtml":"Creating accounts and contacts, updating contact information, updating leadership positions, reporting, VAN uploading","icon":10473,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[6],"key":""},{"id":"42","name":"Event Management","descriptionHtml":"","callToAction":"Event Management","introHtml":"Creating and managing events","icon":10546,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[6],"key":""},{"id":"43","name":"Feature Request and Feedback","descriptionHtml":"","callToAction":"Feature Request and Feedback","introHtml":"For system feature requests and feedback","icon":10550,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"87","name":"Financial/Administrative Systems Backoffice Configuration","descriptionHtml":"","callToAction":"Financial/Administrative Systems Backoffice Configuration","introHtml":"Technical help and change requests for Workday and Netsuite users","icon":10564,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[6],"key":""},{"id":"58","name":"National Outings Escalated Support","descriptionHtml":"","callToAction":"National Outings Escalated Support","introHtml":"Technical help with the Trip Submission System, Trip Reports, and Trip Evaluations","icon":10530,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[6],"key":""},{"id":"39","name":"Onboarding/Offboarding","descriptionHtml":"This form is for Digital Systems Onboarding/Offboarding for existing employees. For new hires and employee offboarding, open a ticket in the <a href=\"https://jira.help.sierraclub.org/servicedesk/customer/portal/4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Service Desk portal</a>.\nPlease allow one week for system onboarding.","callToAction":"Onboarding/Offboarding","introHtml":"Digital Systems Onboarding/Offboarding for existing employees. For new hires and employee offboarding, open a ticket in the Service Desk portal (and we will see it).","icon":10517,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"23","name":"Web Sites","descriptionHtml":"<a href=\"https://act.sierraclub.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">act.sierraclub.org</a>: (Advocacy / Action Alert Forms, Donation Forms, Events), <a href=\"https://www.sierraclub.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">www.sierraclub.org</a>: (Chapter Websites, and other Drupal sites including Foundation, SCIA etc) & <a href=\"https://addup.sierraclub.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">addup.sierraclub.org</a>","callToAction":"Web Sites","introHtml":"act.sierraclub.org: (Advocacy / Action Alert Forms, Donation Forms, Events), www.sierraclub.org: (Chapter Websites, and other Drupal sites including Foundation, SCIA etc) & addup.sierraclub.org","icon":10470,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"25","name":"Admin/Escalated Support","descriptionHtml":"","callToAction":"Admin/Escalated Support","introHtml":"In order to ensure your support request is handled in a timely manner, please only select this option if you are an authorized administrator.","icon":10512,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"92","name":"Campfire Community Escalated Support","descriptionHtml":"","callToAction":"Campfire Community Escalated Support","introHtml":"","icon":10499,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"51","name":"DPS Escalated Support","descriptionHtml":"","callToAction":"DPS Escalated Support","introHtml":"","icon":10544,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"26","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10492,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"161","name":"Escalated Analytics","descriptionHtml":"","callToAction":"Escalated Analytics","introHtml":"","icon":10546,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"56","name":"Marketing Cloud Escalated Support","descriptionHtml":"","callToAction":"Marketing Cloud Escalated Support","introHtml":"Marketing Cloud Escalated Support","icon":10485,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"128","name":"National Outings Director","descriptionHtml":"","callToAction":"National Outings Director","introHtml":"","icon":10514,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"194","name":"National Outings Feedback","descriptionHtml":"","callToAction":"National Outings Feedback","introHtml":"Feedback for the Trip Submission System, Trip Reports, and Trip Evaluations","icon":10652,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[39,41,40,42,23,43,49,50,58,88,87]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"REQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDVlMzRjNS05YWRiLTQzMWEtODlkOS1mNDk3ZjI5OWJmODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjkwMjIsIm5iZiI6MTc0MzY2NzgyMn0.DRRa4ycjeMPTKW9f5u3h7KkknmS5BcY-OevGvyoeMHw","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"e45e34c5-9adb-431a-89d9-f497f299bf84","tokenDurationInMins":20}},"reqCreate":{"id":87,"projectId":10021,"form":{"name":"Financial/Administrative Systems Backoffice Configuration","descriptionHtml":"","callToAction":"Financial/Administrative Systems Backoffice Configuration","intro":"Technical help and change requests for Workday and Netsuite users","instructions":"","icon":10564,"iconUrl":"https://jira.help.sierraclub.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"A concise, specific description of the help you need","descriptionHtml":"A concise, specific description of the help you need","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Describe your issue in detail. Start by describing the expected behavior, and then describe what's happening instead. Include steps to reproduce the issue, links to example records, and any solutions you've already tried.","descriptionHtml":"Describe your issue in detail. Start by describing the expected behavior, and then describe what's happening instead. Include steps to reproduce the issue, links to example records, and any solutions you've already tried.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment(s)","description":"Provide screenshots of the unexpected behavior, and other attachments if helpful","descriptionHtml":"Provide screenshots of the unexpected behavior, and other attachments if helpful","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Desired Resolution Date","description":"Leave this blank unless your issue is truly time-sensitive. If populated, provide context in description.","descriptionHtml":"Leave this blank unless your issue is truly time-sensitive. If populated, provide context in description.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/87","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/87","calendarParams":{"firstDay":0,"date":"2025-04-03T01:10:22-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDVlMzRjNS05YWRiLTQzMWEtODlkOS1mNDk3ZjI5OWJmODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjkwMjIsIm5iZiI6MTc0MzY2NzgyMn0.DRRa4ycjeMPTKW9f5u3h7KkknmS5BcY-OevGvyoeMHw","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"e45e34c5-9adb-431a-89d9-f497f299bf84","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}